ain a Mts

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| map-marker Kuala Lumpur, Kuala Lumpur

Lost parcel

POS Malaysia - Lost parcel
hello , yesterday is the day that i should receive my parcel because i see the delivered status but until today i haven't received anything yet , and unfortunately when i check the proof of delivery , the courier deliver my parcel to the wrong house which clearly i don't know where , why don't you provide your contact number like others so that i can contact you regarding my problem , its near aidilfitri and you just giveaway my things .. this is the first and last time i use your service , thank you for all discomfort and inconvenience
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Kerem C God

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I can't get any news from my cargo

POS Malaysia - I can't get any news from my cargo
POS Malaysia - I can't get any news from my cargo - Image 2
I haven't heard from my cargo since February 14th. The product arrived less than 1 month ago, but I sent it back now it's been almost 2 months, but my cargo is not there, I would appreciate it if you could check it and inform me.
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Loss:
$45
Resolved
Matsolo s

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Resolved: Package not recieved

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Updated by user Feb 22, 2024

Company fixed the issue and I have been provided with apology. apparently my phone arrived at the post office on the 01.02.2024.

i got notice to go and fetch it on the 16th of Feb.. i then fetched it on a Saturday the 17th

Original review Feb 15, 2024
I have bought a Blackberry Priv cellphone on the 25.12.2023 on eBay with order number LP60980****MY and paid fully, but i haven't recievef it I have been given your contacts for assistance... where is my package and where should i collect it in South Africa because when i search it said it arrived at facility but i dont know where. My case has even been closed
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Loss:
$199

Preferred solution: Deliver product or service ordered

Jeya Dio

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Aduan

Saya ada membuat pos register pada 06.02.2024 dekat Pos Malaysia Tmn Perling (Jalan Simbang, 320, Johor Bahru, Malaysia). Tujuan saya emel ingin memberitahu bahawa dokumen yang saya hantar didapati penerima tak terima selepas check dengan salah satu staff pada 26.03.2024

Masalahnya sekiranya dokumen tak terima mereka sepatutya hantar dekat kami tapi padahal kami pun tak terima surat itu dan tak tahu pergi ke mana.

Minta puan/tuan memeriksa balik dan pulangkan dokumen itu secepat mungkin. Dengan ini saya menyertakan nombor rujukan tracking.

1) RY44937****MY

2) RY44937****MY

Harap kami mendapat balasan secepat mungkin.

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Resolved
Asiyah W

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Resolved: Lost Parcel

Updated by user Dec 27, 2023

Company fixed the issue and I have been provided with apology. I had conversation with poslaju's chatbox and positively, a customer service representative reverted to me very quickly and my parcel finally moved from the branch it was 'lost' in. She was very helpful and provided proactive solutions as well, kudos to poslaju team!

Original review Dec 20, 2023
Poslaju using sendparcel (online delivery) service This is i think the fifth time my parcel is lost at pos laju Kota Damansara branch. I am frequent user of sendparcel (1000+ parcels for the past ~5 years) and pos laju Kota Damansara really have issues!!! I want to claim insurance for my lost parcel there. Previously, because my report was >30 days after parcel delivery, i could not claim insurance! But now, the agent on live chat will not share the email for me to claim insurance until report and feedback have been done. I hope this time they'll be quick to contact me, sighs.
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Loss:
$300
Pros:
  • No other problem
  • Other than the poslaju kota damansara branch

Preferred solution: Full refund

User's recommendation: There might be some hanky panky stuff happening at poslaju kota damansara branch, beware

Awang Nasrul Hakim A

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To ask something

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POS Malaysia - To ask something
POS Malaysia - To ask something - Image 2
Minta tolong dokumen penting dihantar langsung ke alamat, alamat di sebelah jalan saja, dekat juga dengan bandar.Lagipun orang tua susah ke bandar untuk self collect. Tambahan bayar mahal rm14 untuk 7 helai dokumen. Biarlah setimpal dengan bayaran. Biarlah macam posmen dahulu, hantar langsung ke alamat. Ini bukan shoppe order, ambil sendiri di hub. Ini okumen penting, pos Malaysia boleh buat lebih baik, sebab itu saya pilih servis pos Malaysia.
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User's recommendation: Nilai dengan bijak

Yuslazie L

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Pacel not delived

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POS Malaysia - Pacel not delived
POS Malaysia - Pacel not delived - Image 2
POS Malaysia - Pacel not delived - Image 3
EV04362****CN in tracking nom above inform done to delived but till now i doesn't receive parcel from the tracking nomb.. please inspect for me what the status now.tq
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Loss:
$200

Preferred solution: Full refund

ALIA A Qki

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| map-marker Kuala Lumpur, Kuala Lumpur

PARCEL STUCK

POS Malaysia - PARCEL STUCK
POS Malaysia - PARCEL STUCK - Image 2
Saya ada membuat pesanan penghantaran di 4305-bgf-Pejabat Pos Kajang 2020 dan pesanan dibuat di kaunter 15231HASMAH pada 14Feb, tetapi sehingga hari ini pesanan itu belum dihantar kepada penerima dan tiada apa-apa kemaskini daripada pihak pos laju tersebut dan tiada kemaskini juga di laman web pos laju. diharapakan pihak Tuan/Puan mengambil serius hal ini kerana pesanan ini amatlah urgent. TQ
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mei f Kvi

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I am from Graceful Steps Sdn Bhd. Regarding for...

I am from Graceful Steps Sdn Bhd. Regarding for pick up. Yesterday morning i got call for pickup service collect 1 doc. Ref No: {{Redacted}} Can u please arrange to collect our doc today. Thanks u, Mei Fang
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Ibrahim B Zov

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Surat lambat serahan

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POS Malaysia - Surat lambat serahan
POS Malaysia - Surat lambat serahan - Image 2
POS Malaysia - Surat lambat serahan - Image 3
POS Malaysia - Surat lambat serahan - Image 4
POS Malaysia - Surat lambat serahan - Image 5
Servis paling teruk Surat sebulan baru dibuat serahan Surat tawaran haji anak saya dated 19/1/2024 baru diterima pd 14/2/2024, terlepas peluang utk mengerjakan haji yg ditunggu selama hampir 20 tahun Tolong jawab dgn Tabung Haji dan dengan Allah
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Pros:
  • No coment
Cons:
  • No coment

Preferred solution: Apology

CHONG Y Jqe

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Parcel hilang

POS Malaysia - Parcel hilang
Tracking: CP70050****MY, this parcel no any update since 26feb24 Please help me find out this parcel and send to destination
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Preferred solution: Deliver product or service ordered

Rima T Ddv

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Customer complaint never received

POS Malaysia - Customer complaint never received
Customer complaint never received but in the system parcel already delivered.Please send me proof of delivery
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Loss:
$19

Preferred solution: Full refund

Humaira S Ukt

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| map-marker Kuala Lumpur, Kuala Lumpur

To check my parcel

POS Malaysia - To check my parcel
POS Malaysia - To check my parcel - Image 2
POS Malaysia - To check my parcel - Image 3
POS Malaysia - To check my parcel - Image 4
POS Malaysia - To check my parcel - Image 5
Hy 'm Humaira yesterday i ordered online preloved items and i pay cash today i received i text from pos laju that i have to pay extra money if i want to receive my order if i will not they will not send my order i paid 550 then again he is demanding RM 870 pos laju what the *** going on please take action and return my money
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Humaira S Ukt

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| map-marker Kuala Lumpur, Kuala Lumpur

To check my parcel

POS Malaysia - To check my parcel
POS Malaysia - To check my parcel - Image 2
POS Malaysia - To check my parcel - Image 3
Hy 'm Humaira yesterday i ordered online preloved items and i pay cash today i received i text from pos laju that i have to pay extra money if i want to receive my order if i will not they will not send my order can you please give ke details what the actual reason first he demand RM550 now he is again demanding RM870 what the *** going on please take notice i want my money back
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Juliabintirahmat J

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Aduan kehilangan barang

POS Malaysia - Aduan kehilangan barang
POS Malaysia - Aduan kehilangan barang - Image 2
POS Malaysia - Aduan kehilangan barang - Image 3
POS Malaysia - Aduan kehilangan barang - Image 4
Kuantiti barang dalam bungkusan saya tidak mencukupi,dan ada kesan torehan di belakang bungkusan dan di tape semula dengan tape poslaju
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Loss:
$115
Pros:
  • Kerja dengan amanah
Cons:
  • Tak jujur

Preferred solution: Full refund

User's recommendation: Tolong ambik tindakan dengan segera atas kehilangan barang

Anonymous

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Verified Buyer
| map-marker Seremban, Negeri Sembilan

Find my parcel

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POS Malaysia - Find my parcel
EP 80 304 *** * MY posted 13.3.24 @ Poslaju Senawang and after 2 follow ups at Poslaju Seremban on 19.3.2024 & 22.3.2024 could not be tracked. The error was in the postcode. Written 75400 instead of 59100.
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User's recommendation: This should not happen for a ISO9000 certified station

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